What should I do if my wine delivery is late?

At Grape Escape, we strive to deliver your wine promptly and securely. However, occasionally deliveries may be delayed due to unforeseen circumstances such as bad weather, high demand during holidays, or traffic interruptions.

If your delivery is late

• Check your order status: Log in to your account or use the tracking number sent to your email to see the current status of your shipment.
• Allow for extra time: Sometimes deliveries take a little longer than expected, especially during peak seasons.
• Contact our support team: If your wine hasn’t arrived within 3 business days past the expected delivery date, please reach out to us at [e-mail]. We will locate your order and provide an update.

How we handle late deliveries
Our team works closely with shipping partners to resolve delays quickly. We will keep you informed and, if necessary, arrange for a replacement or refund.

Tips to avoid delays:

• Ensure your delivery address is complete and accurate.
• Place orders in advance if you need wine for a special event.
• Consider delivery options with guaranteed timeframes if available.