How do I request a refund for my wine order?

We want you to be completely satisfied with your wine order. If you encounter any issues such as damaged bottles, missing items, or wrong products, we offer a straightforward refund process.

When are refunds eligible?

• Received damaged or broken bottles
• Missing items from your order
• Received incorrect products
• Order cancellation requests within the allowed time frame

How to request a refund:

1. Contact our support team within 7 days of delivery at [e-mail].
2. Provide your order number and describe the issue. Photos of damaged or incorrect products are helpful.
3. Our team will review your case and guide you through the next steps.

Refund processing:

• Once approved, refunds are typically processed within 7-10 business days.
• Refunds are issued to the original payment method unless otherwise agreed.

Note: Some promotional or discounted items may have special refund policies; please review the terms at checkout or contact support for clarity.